Kind greetings!
All of us at Snow Lotus hope that you are staying safe and healthy in the current viral pandemic. So far we have managed to continue staying open to fulfill your product needs. However, because of current social restrictions and the general slowdown in all outside services, it may now take us a little longer than usual to get your orders processed.
We are a small but dedicated staff and are doing our utmost to process and ship your orders as quickly as possible, as well as handling your inquiries. We really appreciate your patience!
Tips for ordering:
- Please use the Snow Lotus website as much as possible for placing orders – this is the fastest option.
- Email is the best way to contact us, and we ask that you please only leave a phone message as a last resort.
- When placing an online order, please double check your pricing before checking out, as corrections may delay your shipment. Links to our current Order Forms and Price Lists are located at the bottom of the Snow Lotus website.
- Please double check that your email address is correct to receive shipment tracking information.
- Lastly, please take advantage of the Snow Lotus website as an educational resource. It is packed full of useful, detailed and therapeutic product information.
We will keep you informed with any future changes as we all weather this global health crisis.
Please practice all the recommended hygiene measures during this pandemic so that we can all stay safe and work through this challenging time as a community. May the oils help you here, and inspire and sustain you and your loved ones as they do us!
Warmly, in aromatic health,
Nicole Ruggeri and The Snow Lotus Team