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FAQ's

WHAT MAKES SNOW LOTUS ESSENTIAL OILS SPECIAL?

Peter Holmes L.Ac., M.H., personally sources and selects the essential oils directly from small producers worldwide, with an emphasis on producers who ethically wild harvest or sustainably cultivate the plants and distill the oils in small batches. As a result of working directly with artisan, not commercial producers, quality is never compromised. The oils are botanically accurate and as pure and unadulterated as when they were first distilled. In addition, our producers strive to maintain the highest quality of grown or harvested plant material for distillation. Many of them enjoy many generations' worth of expertise in the steam distillation process and in producing the finest oils possible.

Most Snow Lotus oils are certified organic by trusted agencies (Ecocert, Ceres, Qualite-France, etc.) in their country of origin, as well as certified NOP organic by the USDA. The result is essential oils that are guaranteed fully potent and bioavailable when used for treatment purposes.

Quality and full potency has always been the guiding principle at Snow Lotus. To produce premier quality essential oils the quality of the plant material is priority. Plants need to be correctly identified and singly harvested at peak times. Next they are steam distilled over an extended length of time using the appropriate temperature and steam pressure in the traditional manner. These artisan oils retain almost the entire range of their chemical components, thereby closely maintaining the rich spectrum of fragrance and concentrated properties found in the living plant. 

It is our firm belief that these small batch, full-spectrum artisan distillations are superior in every way to large-scale, commercially produced products. Snow Lotus artisan essential oils maintain their inherent vitality and therapeutic potential, something that is greatly lost or altered in the commercial process of improper harvesting, rapid extraction using chemical solvents, and final standardization using industrial fragrance chemicals. 

In general, Snow Lotus supports the widening global movement that strives to uplift and strengthen cultural, ecological and biological diversity and sustainability. 


ARE SNOW LOTUS ESSENTIAL OILS ORGANIC OR 'THERAPEUTIC GRADE'?

Snow Lotus artisan essential oils are of the highest quality and purity – usually organic, ethically sourced and with concern for regional biodiversity and sustainability. The majority are certified organic by trusted agencies such as Ecocert, Ceres, Qualite-France, etc., in their country of origin, as well as certified NOP organic by the USDA. 

 

Only the highest quality, ethically harvested and sustainably sourced artisan essential oils are chosen. We cite the botanical source, region of origin, and growing,  harvesting  and extraction method for each single essential oil and absolute we carry.

Our oils retain almost the entire range of the plant's chemical components and will thereby closely maintain the whole rich spectrum of fragrance found in the living plant itself. These small, full-spectrum artisan distillations are in sharp contrast to the large-scale, commercial operations that produce oils extracted with the consistent use of chemical solvents and the process of then being chemically standardized or highlighted. These commercial oils are intended simply as fragrance materials for the perfume and food-flavoring industry. This is to say nothing of the inherent vitality and therapeutic potential that becomes lost in the process. 

Snow Lotus artisan oils retain the full therapeutic potential within each oil, just as nature intended. This transparent bioavailability of the oils will then communicate itself effortlessly to our cells and our energy bodies.

 

DEFINITIONS FOR PLANT SOURCES & CULTIVATION OR HARVESTING METHODS

Wild harvested: Ethically wild-harvested according to ecological sustainability
Organic: Usually third-party certified by certifying bodies such as Ecocert, Ceres, BKS Oko-Garantie, IMO, Qualite-France, Bio Inspecta, Bulgarcert, Biokontroll Hungaria, Australian Certified Organic, etc. The majority of these are also certified organic by the U.S. National Organic Program (NOP).
Selective: The highest quality conventional cultivation, not certified, but usually grown without pesticides but possible minimal use of chemical fertilizers.

 

CAN I TAKE ESSENTIAL OILS INTERNALLY?

While some essential oils can be and have been safely used internally in a clinical context, Snow Lotus does not make recommendations or claims regarding the internal use of essential oils. There are many essential oils that would be irritating and sensitizing to the mucosa, or simply toxic to take internally.    

The internal use of essential oils (even those labeled as safe for internal use) should only be administered under the guidance of a credible, professional trained and licensed health professional.

Essential oils are powerful and highly concentrated. They need to be treated with respect and circumspection. Contrary to popular belief, just because something is ‘natural’ doesn’t mean it may not be harmful! Think aconite, poison hemlock, deadly nightshade, etc… these are natural and extremely toxic!

We encourage you to do as much research as possible on this subject. Please read reliable, professional books  and articles from reputable sources.

Ultimately, if you decide to take essential oils internally, we recommend you do so only under the guidance of a trained and reputable professional practitioner. 

 

WHY ARE SOME OILS IN A 10% DILUTION?

Simply put, some essential oils and absolutes are highly concentrated and expensive. This is because of scarcity, low oil yield from the plant material, or any number of other factors. For example, Damask rose absolute is an incredibly potent and beautiful oil, but rather expensive due to the low yield produced by rose petals, about $20 - $25 a ml. When the same Damask rose absolute is diluted in a high quality carrier oil like jojoba, its properties are retained and preserved, and the dilution is appropriate for topical use. Not to mention the fact it is much less expensive than buying the absolute in its undiluted form! 

 

WHY ISN'T MY BOTTLE FILLED ALL THE WAY?

Our bottles are filled by calibrated volume. As such, some bottles may look not completely full. Rest assured, they do contain the proper amount of oil, as stated on the label and product listing.

 

WHAT IS AN ABSOLUTE? AN ATTAR?

Absolutes, precious oils and attars are highly prized and often used as perfumes. 

Absolutes are extractions using chemical solvents. This type of extraction is often used when a plant has a very low yield, such as rose, jasmine, neroli and tuberose. The oils are first extracted from the plant material with hexane (this is called a ‘concrete’, and contains plant waxes and pigment). The hexane is then ‘washed’ out using ethanol. Virtually no hexane or ethanol remains at the end of this process.

Any absolutes that Snow Lotus carries no longer contain traceable amounts of hexane residue. Furthermore, for over 10 years, it has been Snow Lotus policy to not carry or sell attars since it has been shown that these products are very often chemically adulterated or even reconstituted.

 

HOW DO I USE ESSENTIAL OILS?

Learn more here - How to use Essential Oils

  

HOW CAN I LEARN MORE ABOUT ESSENTIAL OILS?

Read articles and books written by Peter Holmes LAc, MH (in our Books section) and visit our Gallery by visiting our Learn & Discover page!

 

WHY SHOULD I SET UP AN ACCOUNT?

Anyone can purchase via our website – with or without an account!  Registering on the website allows us to better track your orders and allows for the proper discounts (if applicable) to be credited to your account before check-out.

 

I HAVE A WHOLESALE/PROFESSIONAL ACCOUNT.  HOW DO I REGISTER TO PLACE MY ORDER ONLINE?

All Wholesale and/or Professional website accounts must be approved by Snow Lotus before any discounts can be applied. There are no exceptions. 

If you are a current Wholesale and/or Professional account, please set up a new account on the website and send an email to info@snowlotus.org with your business name. We will verify your discount status and email you when you can start placing orders online (with your discount applied).

If you are a new customer and would like information on setting up a Snow Lotus Wholesale or Professional account, please click here. 

 

CAN I BECOME A DISTRIBUTOR OR A SALES REP?

Currently, we don't have outside sale representatives, nor do we have a distribution system for reselling Snow Lotus Essential Oils. We do however, offer Professional and Wholesale accounts. Either Professional or Wholesale accounts may resell Snow Lotus Essential Oils to their clients and customers. Please click here for more information. 

  

SHIPPING, RETURNS, AND BACKORDERS

 SHIPPING:

We process and ship orders Monday through Thursday, and strive for a quick turn around time of 2-3 business days. 

Orders are sent from our warehouse in Santa Rosa, California, by UPS Ground or USPS First Class or Priority Mail, depending on the size and destination of the order. Please note that UPS will only deliver to street addresses.

Please email us directly for overseas shipping rates. 

RETURNS:

We want you to be happy with your Snow Lotus order!  If there is an error with your order, please notify us within 5 business days of receipt so that we can correct the issue. 

If any goods arrive damaged, please contact us no later than 5 business days of receipt. Please email pictures of the box, packaging, and the damaged product so a claim can be filed.

We are unable to accept or process any returns for any reason that are returned without prior approval, or that are submitted after 30 days of receipt. 

Please note you may be subject to either a $30 or 10% of order restocking fee (whichever is greater) for returns. This charge applies unless the return or cancellation is a direct result of our error.

BACKORDERS:

In the event that an item you ordered is out of stock, your order will ship with the exception of the out of stock item. The out of stock item will immediately be placed on backorder and will be sent (with free shipping) as soon as it becomes available. If you would rather cancel the out of stock/backordered item from your order, please contact us so we can process a refund.

*In order to consistently provide the highest quality oils available, we reserve the right to change an oil's country of origin without notice, as market conditions constantly fluctuate in quality and cost. 

 

STILL HAVE QUESTIONS? Contact us!